Privacy Policy

Last updated: April 20, 2025

The Pacific Training Institute for Facial Aesthetics & Therapeutics (PTIFAT) is committed to protecting the privacy, security, and confidentiality of the personal information of our clients, course attendees, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with applicable privacy legislation in Canada and internationally, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the General Data Protection Regulation (GDPR).

By using our website or engaging with our educational services, you consent to the practices described in this Privacy Policy.

1. Who We Are

PTIFAT is a continuing education organization that provides advanced, anatomy-based training in facial aesthetics and therapeutics to licensed healthcare professionals. Our programs are offered in various locations across Canada and internationally, and include both online and in-person components.

2. PIPEDA Compliance

PTIFAT complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal privacy law that governs how private sector organizations collect, use, and disclose personal information during the course of commercial activities.

We adhere to the ten fair information principles outlined in PIPEDA to ensure your data is handled transparently and responsibly.

3. GDPR Acknowledgement

While our services are based in Canada, we recognize that some of our users may reside in the European Union (EU) or European Economic Area (EEA). If you are located in the EU/EEA, your personal data is protected under the General Data Protection Regulation (GDPR).

4. What Information We Collect

We may collect the following types of personal and professional information:

• Contact Information: name, email address, phone number, mailing address
• Professional Information: licensing details, credentials, practice name, province/state of licensure
• Course & Registration Information: course enrollments, payment details, completion history
• Account Information: username, password (encrypted), and preferences if you create an account on our website
• Communications: any messages you send to us, inquiries through forms, or feedback provided
• Marketing Preferences: your consent to receive newsletters, course updates, and promotional communications
• Website Usage Data: IP address, browser type, access times, referring pages (via cookies or analytics tools)

5. How We Use Your Information

We collect and use your personal information for the following purposes:

• To register you for courses and manage your training records
• To verify your credentials and ensure regulatory compliance
• To provide course materials, updates, and certifications
• To respond to your inquiries and provide customer support
• To send newsletters, promotions, and course announcements (if you opt in)
• To improve our website, programs, and service delivery through analytics and feedback
• To maintain business and financial records as required by law

6. Sharing Your Information

PTIFAT does not sell or rent your personal information. We may share your information with third parties only in the following cases:

• Service Providers: We use trusted partners for payment processing, website hosting, learning management systems (LMS), CRM, email marketing platforms and shipping logistics. These providers are contractually obligated to protect your information.
• Regulatory Authorities: If required, we may share course completion or certification information with your licensing body or governing association (with your consent or as required by law).
• Legal Compliance: We may disclose personal information to comply with legal or regulatory requirements, court orders, or to protect our rights and property.

7. How We Protect Your Information

We implement physical, organizational, and technical safeguards to protect your personal information against unauthorized access, loss, theft, and misuse. These measures include:

• Secure servers and encrypted databases
• Access controls for staff and contractors
• Regular reviews of data protection procedures
• SSL encryption on our website and payment gateways

8. Your Rights & Choices

You have the right to:

• Access and update your personal information
• Withdraw consent for marketing communications at any time
• Request that we delete your personal data (subject to regulatory requirements)
• Contact us with questions or concerns about your privacy

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and professional regulations.

10. Cookies & Analytics

Our website uses cookies and similar technologies to enhance your experience and gather anonymous usage data. You can control your cookie preferences through your browser settings.

We may use analytics tools (such as Google Analytics) to understand how visitors interact with our website and improve our services. These tools do not collect personally identifiable information.

11. International Users

Our services are primarily offered in Canada, but may be accessed from other countries. By using our website or enrolling in our programs, you consent to the transfer and processing of your information in Canada or in any other jurisdiction in which our service providers operate.

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service offerings. The updated version will be posted on our website with the effective date.

13. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Pacific Training Institute for Facial Aesthetics & Therapeutics
1228 Pacific Drive, Delta, BC, Canada V4M 2K6
Phone: 1-855-681-0066
Email: [email protected]
Website: www.ptifa.com